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Video appointments

The ASCEND PLUS team is pleased to be partnering with Attend Anywhere during the trial. Attend Anywhere already provides software for NHS hospitals across the UK, allowing nurses and doctors to speak to people in their own homes.

We are using Attend Anywhere software to conduct video calls during the ASCEND PLUS trial. If you have chosen to speak to the ASCEND PLUS research nurse by video call for your next appointment, find out how to join the call in this video. 

attending your appointment by video 

Video calling is convenient and easy to use Instead of travelling to your appointment, you will enter the online waiting area, using the link below. The service will see that you have arrived, and a provider will join your call when ready. There is no need to create an account. Video calls are secure and your privacy is protected.

how do i attend my video appointment?

At the time of your appointment, please click on the link provided in your appointment reminder (SMS or email).
NHS logo

what do i need to make a video call?

  • A device for making a video call, such as a smartphone, tablet, or computer with a webcam and speaker (often built into laptops).
  • A reliable internet connection (wired, wifi, or mobile data). If you can watch a video online, you should be able to make a video call.
  • A private, well-lit area for your consultation, where you will not be disturbed.
  • Use the latest version of Microsoft Edge (Windows), Apple Safari (iOS, iPadOS, macOS) or Google Chrome (Android, Windows, macOS) for best video calling performance.

What do I need to know?

Is it secure and confidential?
Video rooms are private. Only an authorised provider can enter the room or admit people into a group call. No information you enter is stored.

How much does a video call cost?
The video call is free except for your internet usage. 

Tip: If you can, connect to a wifi network to avoid using your mobile data.

How much internet data will I use?
After the video call connects, it uses a similar amount of data as Zoom or FaceTime.

How do I make my video call?

  1. Open your web browser and type the service’s web address into the address bar (not the search box).
  2. To start your call, either: click Enter Waiting Area or click the Start video call button and select your waiting area. Illustration of 'Enter Waiting Area' buttonIllustration of start video call button.
  3. If asked, allow your browser to access your camera and microphone.
  4. Follow the on-screen prompts to start your video call.
  5. To end the call, click Leave.

what do i do if something's not working?

Visit https://england.nhs.attendanywhere.com/troubleshooting

tips

Illustration of phone resting on its long edge.

For the best call experience, prop up your smartphone or table on its long edge.

Illustration of muted microphone icon.

In group calls, your microphone will be muted on entry. Please keep it mute unless speaking.

Illustration of 'raise hand' icon

You can use the raise hand button for attention.